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The College of Saint Rose is a dynamic institution of higher education, enrolling nearly 4,000 students. Located in the City of Albany, the heart of New York State's Capital Region, the College is an independent, coeducational institution, with dedicated faculty, administrators, and staff, all focused on transforming the lives of our students. Through a strong liberal education curriculum, and professional programs, Saint Rose serves four-year, transfer and graduate students in undergraduate, graduate degree and advanced certificate programs in four academic schools: Arts and Humanities; Business; Education; and Mathematics and Sciences.

Willa and the great blue skye mac os. Founded in 1920 by the Sisters of Saint Joseph of Carondelet, the College is proud of its mission of service to the urban community. As an institution that values inclusion, we seek to attract and employ individuals who reflect the cultural diversity found within our student body, and across the nation and globe.

In 2020, the College proudly celebrated its Centennial. Our students, alumni and employees treasure the century of impact Saint Rose has made on the world. Consider becoming an employee who believes in the promise the next 100 years holds for this special institution.

Job Description:

The Technology Support Technician serves as the initial point of contact for technical support calls received by phone, e-mail or in person. This includes installing, diagnosing, repairing, maintaining, and upgrading laptops, desktops, tablets, audio visual and other equipment to ensure optimal performance.

RESPONSIBILITIES:

1. Perform hands-on fixes, including installing, upgrading software, implementing file backups, and configuring systems and applications.
2. Responsible for providing technology support for faculty, staff, administrators and students.
3. Provide technical support for computer labs, smart classrooms, offices, and technology dependent facilities.
4. Closely monitor the ITS ticketing and event scheduling systems and respond to requests for service and events.
5. Plan and implement preventative maintenance for all computers. Push out critical system updates, patches and software packages.
6. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
7. Perform installation and maintenance of laptops, desktops, tablet computers, audio visual equipment and other IT equipment onsite and via remote control software.
8. Prepare, monitor, and maintain audio visual equipment for special events.
9. Update and maintain computer and peripherals inventory database and provide any updates or changes to the Inventory Control Specialist.
10. Support faculty, students, and the College Community with technical planning information and/or service whenever possible.
11. Install, transport, test, and operate, audio/visual and computer technology at various sites.
12. Assist with special events work outside regular hours as needed (i.e. Open Houses, Guest Speakers and Public Presentations, Commencement, etc.)

Requirements:

1. At least one year of experience in Information Systems or Technical Support, preferably in a Help Desk environment.
2. Excellent customer service skills and experience working in a fast paced, service oriented environment.
3. Familiarity with computer imaging software such as Microsoft Deployment Toolkit, SCCM, JAMF, etc.
4. A thorough understanding of computer hardware, operating systems and software, including Microsoft Office, Windows 7, 8 and Mac OS version 10 and up.
5. Knowledge of Active Directory and resetting and unlocking user accounts.
6. Experience and/or high familiarity with audio/visual systems and technologies
7. Independent thinking/problem solving skills and proven ability to prioritize and execute multiple tasks in a high pressure environment
8. Technical experience with troubleshooting and installation of computer hardware and peripheral equipment.
9. Bachelor's Degree preferred.
10. A+ Certification preferred
11. Ability to work independently as well as collaboratively with a team.
12. Willingness to work flexible hours is essential.
13. Ability to lift and move items weighing up to fifty pounds.
14. Ability to occasionally work from ladders and scaffolding.

Additional Information:

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Full time, full-year position. Work Schedule: Sunday 8am-4:30pm; Monday-Thursday 1:30pm-10pm.

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Compensation includes comprehensive health and dental benefits, generous time off, a tuition remission plan for employees and eligible dependents, a 403b based retirement plan and wellness programs including the use of our fitness center.

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The College of Saint Rose values diversity and abides by federal, state and local law in admissions, employment and all services and programs provided. It does not unlawfully discriminate on the basis of race, color, sex, religion/creed, disability, age, national/ethnic origin, gender identity or expression, sexual orientation, familial status, marital status, military status, domestic violence victim status, or any other condition established by law.